20X4 LCD Smartie Kit from Sure electronics

[Mattmax]

Hello, I've bought this 20*4 LCD Display Board with UART Based USB(Edition llI)（DE-LP14113), but now I 've a problem.
I have the display connected to the PC, but it is obviously not recognized by the program.
I've followed the instructions and initially use the default driver and configured accordingly. The display shows only the default view.
I connected it to the internal and external connection, which any difference.
Now I do not go on and hope that someone can help me here.

Can it be that the display or the program under Windows 10 64-bit does not work anymore?

[dperrow]

Works fine for me on Windows 10 64 bit.

Does a new serial (COM) port get created when you connect the display?

[Vanta]

Hi, I have the same device running with Windows 10, and it works fine.

You have to try several COM-ports and hit the Apply-button until you get no error message.